About Jacqueline Santbergen

Jacqueline Santbergen | The Blending Experience

Jacqueline Santbergen is focused on sustainable development of people, organizations and society. As a process supervisor, she has experience mainly in the social sector as a (certified) coach, trainer, advisor, manager, supervisor and director.


She is at her best when there is a need for change. This may be due to strategic reasons, due to cooperation issues in teams or due to individual needs for growth. Characteristic in her approach is her strong believe and trust in possibilities, talents and personal responsibility. This believe is leading both for her vision on HRD and Governance and for her vision on the services of the organizations in care and the social sector.

Jacqueline knows how to diagnose and clarify complex issues without simplifying them. She translates these issues into practical solutions and working methods. Giving and receiving constructive feedback is a natural habit for her. She is driven by values such as respect, empathy, integrity, honesty and courage. She empowers people towards a culture of continuous improvement throughout the organization and coaches team members to improve their way of working as individuals and as a team. It will result in a desired culture change in order to deliver maximum performance in every respect.


Jacqueline is an experienced senior manager in mental health care and welfare. She started her career as a social worker in youth care and uses her experience as a  executive counselor for her assignments as change manager, coach and consultant.


Jacqueline is currently member of the advisory board at Foundation Dít Is Goede Zorg, member of the advisory board at Saxion University of Applied Sciences, member of international evaluation committees of program accreditations for Higher Education Institutions at FIBAA in Germany, senior executive a.i. and (team)coach especially in the social sector.

The Blending Experience | Change & Performance Management

About Ivo Matser

Ivo Matser is a specialist in managing and leading organizational change and development of private higher education institutions. He continuously pursues his purpose to increase organizational brand value bringing both the internal and external perspectives into the process. He executes his profession from three different roles: as senior executive manager, as board member and as consultant.


Ivo is an economist, a leadership specialist and certified Expert Marketing Professional (EMP). He started his career in sports business, managed real estate, publishing and professional services industries. Since 2001, he has been serving the positions of CEO/Dean/President of private higher education institutions in several countries in Europe (SWOT Business School, Twente School of Management, ISM University of Management and Economics and GISMA Business University) as well as an assessor for international institutional accreditations of Higher Education Institutions in the Netherlands, Germany, Switzerland, Poland, Austria, Abu Dhabi, Kazakhstan, Lithuania and Estonia.

Currently, Ivo is CEO of The Academy of Business in Society in Brussels (ABIS-Global), CEO of IEDC Bled School of Management (Slovenia) and vice chairman of the board for institutional accreditations of FIBAA (Germany). In addition, he is supervisory board member of organizations in education, arts and welfare.


Regularly, he is a speaker at conferences in the domains of leadership, future business education and sustainability and guest editor for academic publishers in corporate governance.

Ivo Matser | The Blending Experience | Change & Performance Management

Enthusiastic people, who rely on their own resources, talents and self-direction, have more fun in their work, work more effectively, are more collegial and customer-friendly.